Privacy notice
Your information, handled with care
When you submit a tour request or support message, we use your details to respond and manage the inquiry. We aim to keep this simple, transparent, and respectful.
What we use your info for
Request processing
- Replying to your request, including availability questions and logistics.
- Coordinating traveler details needed to confirm an experience.
- Providing service updates related to your inquiry.
What we collect
Only what we need
Typical details include your name, email, phone number, preferred date, traveler count, and any message you share.
- Inquiry details you provide (preferences, accessibility notes, questions).
- Basic technical context related to where the request is submitted.
How long we keep it
Reasonable retention
We keep inquiry information for as long as needed to respond, coordinate, and handle follow-ups. After that, we remove or anonymize it in line with our normal business practices.
Your choices
Control your updates
- You can request changes to your information if it’s no longer accurate.
- You can opt out of email notifications related to your inquiry.
Questions about privacy?
We’re happy to help
If you’d like to ask about how your information is used, please contact support.
Contact support